New Capital Link Alternative Investments
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This website promotes high-risk, illiquid alternative investments. Under UK law, access is restricted to investors who meet specific eligibility criteria. You must confirm your status to proceed.

New Capital Link Ltd is not authorised or regulated by the FCA. Investments carry no FSCS protection. Your capital is at risk.
FPO 2005 COBS 4.12A PS23/6 Consumer Duty 2023
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💼 High Net Worth Income £100k+ or net assets £250k+ 🏦 Sophisticated Investor FCA-certified within last 3 years 📋 Self-Certified Sophisticated Meeting FPO 2005 Article 23A criteria ⛔ None of the Above I do not qualify — exit this website
By selecting a category you confirm your declaration is accurate. Providing false information may be a criminal offence under FSMA 2000. Contact us if you believe this is an error.

New Capital Link is not FCA regulated. Alternative investments are high risk and your capital is at risk. This is not financial advice.

Complaints Policy

Complaints Policy

How to make a complaint

We believe you are entitled to courteous, fair, and timely service, and we make every effort to treat all of our customers fairly.

Please email us at Complaints@newcapitallink.co.uk if you believe something isn’t right or wish to make a complaint. If you prefer to call or write, please use the following information:

New Capital Link Limited t/a New Capital Link

23 Berkley Square, Mayfair, London W1J 6HE

Telephone: +44 203 633 6963

Complaints@newcapitallink.co.uk

If our service fails to meet your expectations, please do not hesitate to contact us or email us to resolve your problem quickly and effectively. We will ensure that it is handled within 28 days.

How we’ll handle your complaint

Suppose we are unable to resolve your complaint within 12 business days after receiving it. In that case, we will write to you to acknowledge receipt of your complaint via email, or if the complaint was made by letter, the reply would be sent by first-class mail.

Within six weeks, we will investigate your complaint competently, diligently, and impartially, gathering additional information as needed. We’ll keep you updated on our progress and do everything we can to resolve any issues to your satisfaction within eight weeks.

We’ll decide whether the complaint should be upheld and, if so, what kind of redress or remedial action (or both) is appropriate. We will explain our assessment of your complaint, our decision on it, and any corrective action or redress offer promptly and in a fair, transparent, and non-misleading manner. Our complaints are always responded to in writing.

If we are unable to resolve your complaint, you may be able to take it to the Financial Ombudsman Service for resolution.